Refund Policy

Introduction

At Portal Bridge Insights, we strive to ensure your complete satisfaction with our services and products. This Refund Policy outlines our procedures and guidelines for processing refund requests. By purchasing our products or services, you agree to the terms of this Refund Policy.

We reserve the right to modify this policy at any time, and such modifications shall be effective immediately upon posting the modified policy on this page. You agree to review this Refund Policy periodically to be aware of such modifications.

Refund Eligibility

Our refund eligibility varies depending on the type of product or service purchased:

Digital Products and Services

For digital products (such as e-books, reports, or downloadable content):

• We offer a 14-day money-back guarantee from the date of purchase
• The product must not have been downloaded or accessed more than once
• You must provide a valid reason for the refund request

Online Courses and Webinars

For online courses, webinars, and educational content:

• Refunds are available within 7 days of purchase or before completing 25% of the course, whichever comes first
• No refunds will be issued after 7 days or if more than 25% of the course has been completed
• For live webinars, refunds are available up to 24 hours before the scheduled event

Membership Subscriptions

For recurring membership subscriptions:

• You may cancel your subscription at any time through your account settings
• Refunds for the current billing period are only available within the first 7 days of a new billing cycle
• Cancellations after the first 7 days will stop future billing but will not result in a refund for the current period
• Annual subscriptions may be eligible for a prorated refund at our discretion

Consulting Services

For consulting services and custom projects:

• Deposits for consulting services are non-refundable
• Scheduled but not-yet-delivered consulting sessions may be rescheduled without penalty with at least 48 hours notice
• Cancellations with less than 48 hours notice will not be eligible for a refund
• For ongoing projects, refunds for incomplete work will be determined on a case-by-case basis

Conditions for Refund

To be eligible for a refund, the following conditions must be met:

1. The refund request must be submitted within the eligible timeframe as outlined above
2. You must provide proof of purchase (order number, receipt, or payment confirmation)
3. Digital products must not have been extensively used, downloaded multiple times, or shared with others
4. For physical products (if applicable), items must be returned in original condition and packaging
5. The reason for the refund request must be valid and reasonable

Non-Refundable Items and Services

The following items and services are not eligible for refunds under any circumstances:

• Custom or personalized reports and analyses
• Services that have been fully delivered and completed
• Group coaching or mastermind programs after the program has begun
• Downloadable products that have been accessed multiple times or shared
• Products or services explicitly marked as "non-refundable" at the time of purchase

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at info@portalbridgegeo.com with the subject line "Refund Request"
2. Provide your order number, the date of purchase, and the name/email used for the purchase
3. Clearly state the reason for your refund request
4. Include any relevant documentation that supports your refund request

All refund requests will be reviewed on a case-by-case basis. We reserve the right to approve or deny refund requests based on the circumstances and our policies.

Processing Time

Once your refund request is approved, we will process it as follows:

• Refunds will be issued using the original payment method whenever possible
• Credit card refunds typically appear on your statement within 5-10 business days
• PayPal refunds are usually processed within 1-3 business days
• Bank transfers may take 7-14 business days to process
• Other payment methods will be handled according to their standard processing times

Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account depends on your payment provider or bank's processing times.

Exceptions to the Refund Policy

In certain circumstances, we may make exceptions to our standard refund policy:

Technical Issues

If you experience significant technical issues that prevent you from accessing or using our products or services, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund regardless of the standard eligibility period.

Product or Service Changes

If we make substantial changes to a product or service after your purchase that significantly reduce its value or utility, you may be eligible for a partial or full refund at our discretion.

Special Circumstances

We understand that unexpected events can occur. In cases of serious illness, family emergency, or other extraordinary circumstances, we may consider refund requests outside our standard policy on a case-by-case basis. Documentation may be required to support such requests.

Legal Requirements

Where required by applicable law, we will honor refund requirements that may differ from our standard policy. This includes any mandatory cooling-off periods or consumer protection provisions in your jurisdiction.

Chargebacks

We take customer satisfaction very seriously and strive to resolve all issues amicably. Before initiating a chargeback with your payment provider, we request that you contact our customer support team to discuss your concerns and allow us the opportunity to address them.

Please be aware that filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate termination of access to all products and services
• Prohibition from future purchases
• Additional administrative fees that may be added to your account

If you have any questions or concerns about a purchase, please contact us at info@portalbridgegeo.com before initiating a chargeback.

Contact Information

If you have any questions about our Refund Policy or would like to request a refund, please contact our customer support team: